Beyond Philosophy
JANUARY 22, 2022
I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science.
Hodusoft
SEPTEMBER 6, 2023
Better customer insights “To gain customer insights, we must understand that we are prisoners of what we know and what we believe.” This statement by renowned management consultant and academic Mohanbir Sawhney is extremely relevant in this context.
SurveySensum
JULY 14, 2020
He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist.
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