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How Technology Can Help Humanize Customer Support

TeamSupport

There is so much more than just coupons and discounts to fully satisfy a customer’s needs. Technology is making an increasingly significant contribution to customer service. To simplify the customer experience, many companies are using big data, chatbots , and AI recommendations. Omnichannel Approach.

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Shhhh, they’re listening - inside the coming voice-profiling revolution

The Customer Service Blog

It retrieves its analysis of the speaking style you used when you phoned other companies the software firm services. If you hear “This call is being recorded for training and quality control” it isn’t just the customer service representative they’re monitoring. The computer has concluded you are “friendly and talkative.”