1 to 1
FEBRUARY 1, 2024
Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.
Callminer
DECEMBER 17, 2019
Many companies are coming up short with customer support. “Only 26% of consumers responded positively when asked if they believe customer service centers provide great support, compared to 49% who did not.” “When asked what the most frustrating aspect of a customer service experience is, over a third of U.S.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
MARCH 6, 2019
When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?
TeamSupport
SEPTEMBER 23, 2020
Failing to do so will increase the likeliness of customer churn and also damage their reputation.That’s why an increasing number of businesses are leveraging AI every year to enhance their brand and provide a level of support required to stay competitive. Assisting Customer Support Specialists. Here are next three ways.
TeamSupport
SEPTEMBER 21, 2020
Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry.
Comm100
MARCH 16, 2022
The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction score of 8.3 All this makes providing the very best customer service in government no easy feat. Chapter 2: The state of customer service in government today.
Execs In The Know
MARCH 16, 2023
While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. Mark: I think my biggest takeaway is that AI is here. Mark: As I mentioned, people want authentic, humanized experiences that are enabled by AI.
Expert insights. Personalized for you.
26 
Let's personalize your content