Intercom

SEPTEMBER 21, 2023

Len is – and has been for the past four decades – a distinguished Professor of Marketing at Texas A&M University, a senior fellow at the Institute for Healthcare Improvement, and a former president of the American Marketing Association. There are certain things people will be able to do better than AI alone.

AI 52

AI Healthcare Technology Technology 52

Fonolo

JANUARY 8, 2019

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. Artificial Intelligence (AI): Hero or Villain? The four-day conference will consist of workshops and inspirational speakers (including Peyton Manning!), Investing in Agents.

Contact Center 73

Contact Center Artificial Intelligence Social Media Touchpoint 73

Comm100

JUNE 21, 2023

An AI chatbot such as Comm100’s can be set up to provide students with instant, around-the-clock support whenever they have a question. With the latest in generative AI, this bot can resolve up to 80% of all queries without any human support. However, with a chatbot, it becomes totally achievable.

Education 52

Education AI Engineering 52

Fonolo

MARCH 6, 2019

With outfits in Georgia, Arizona, and Texas, it’s a professional organization providing knowledge and opportunities for service centers, call centers, and other business operations. Live Better Electronically: AI and the Customer Experience. Learn more about it here. Organizations appear in alphabetical order. What’s Inside: .

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet. So, I decided to keep on that path but decided to do it here at home in Austin.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Steven Van Belleghem

NOVEMBER 10, 2020

So far, Walmart launched clinics in Arkansas, Texas, and Georgia and it is currently planning to open six additional locations around Atlanta and new Florida locations soon. On top of that it also offers free online wellness courses. An internet giant easing into the education industry.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

The Customer Service Blog

APRIL 28, 2022

Thanks to the public’s embrace of smart speakers, intelligent car displays and voice-responsive phones - along with the rise of voice intelligence in call centers - marketers say they are on the verge of being able to use AI-assisted vocal analysis technology to achieve unprecedented insights into shoppers’ identities and inclinations.

Artificial Intelligence 52

Artificial Intelligence Government Machine Learning Technology 52

SugarCRM

JUNE 19, 2019

While automation and AI can’t replace the human side of recruiting and staffing, it’s necessary to embrace the power of those tools to continue growing your company for the next stage of innovation. We can’t wait to pull on our cowboy boots for 2020’s Bullhorn Engage in Austin Texas; we can already smell that mouthwatering Texas BBQ!

Innovation 20

Innovation Technology Technology AI 20

SugarCRM

FEBRUARY 28, 2020

The SIA Exec Forum hosted a number of sessions around the topic, including: AI, the New World of Work, and Unlocking the Power of People. There is a lot of noise around AI, automation and recruitment technology in general. For example, if David A is searching for an IT job in Austin, Texas, he will likely turn to the internet first.

Technology 34

Technology Technology Social Media AI 34

Comm100

MARCH 16, 2022

There are two major chatbot technologies that governments can use to provide around-the-clock support to their citizens – task bots and AI chatbots: Task bots. AI chatbots. In contrast to task bots, AI chatbots are powered by artificial intelligence. Source: Why are Top Brands Embracing AI Chatbots?, GOVERNMENT NEED 3:

Government 76

Government Customer Service Compliance CX 76

SugarCRM

FEBRUARY 28, 2020

The SIA Exec Forum hosted a number of sessions around the topic, including: AI, the New World of Work, and Unlocking the Power of People. There is a lot of noise around AI, automation and recruitment technology in general. For example, if David A is searching for an IT job in Austin, Texas, he will likely turn to the internet first.

Technology 26

Technology Technology Social Media AI 26

Comm100

SEPTEMBER 6, 2022

Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services. With Comm100’s AI-powered chatbots, organizations can do more to automate customer interactions beyond just answering questions.

Social Media 52

Social Media Omnichannel Compliance AI 52

SugarCRM

NOVEMBER 16, 2023

For me, to understand from a regional basis, where I sit in Texas, Singapore, or the London office, I can actually see where we’re having pitfalls, both as the commercial team has a regional team and a sub-regional team. For example, some predictive AI models help you identify which customers are more likely to churn.

Business Growth 26

Business Growth CRM Artificial Intelligence Invoicing 26

ClearAction

MARCH 20, 2020

Dennis DeGregor, author of The Customer-Transparent Enterprise and also HAILOs: Competing on AI in the Post-Google Era, advocates a 720-degree view of customers by overlaying digital insights across the customer life cycle on top of traditional insight sources. The scales and factors they used were apples and oranges, so to speak.

Voice of the Customer 62

Voice of the Customer VOC Contact Center Technology 62