Zendesk

MARCH 19, 2021

If you want to improve your company’s response time to support that data, you might incorporate AI technology, like our AI-powered Answer Bot , to send prompt responses. Related read: Can’t get enough customer satisfaction research? Download our customer satisfaction research fact sheet. Internal business.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

Zendesk

DECEMBER 30, 2020

Trigger a Wootric email or SMS survey when a ticket closes in Zendesk using webhooks. Customize surveys by any customer property, such as language, and add properties such as ticket number or agent name to the subject line or intro text.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65

Lumoa

FEBRUARY 6, 2018

Is the ecosystem of customer engagement tools and technologies integrated and seamless, or are they siloed? Also, new tech solutions such as AI and machine learning have been getting a lot of attention. AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before.

CX 129

CX Customer Experience Education Machine Learning 129

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. 2018 will be the year of CX and AI.?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64