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Social insights from the Olympics: inspirational tradition and modern innovation

Sprinklr

Today, Japan will play host to over 11,326 athletes from 206 National Olympic Committees involved at the Games. As the Summer Games have unfolded, so have the gripping storylines. At these summer games we have seen the introduction of karate, skateboarding, sport climbing, surfing, baseball for men, and softball for women.

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Tokyo 2020: Your Olympic guide to social gold

Sprinklr

This year’s Summer Games will be different in a number of ways — from athlete’s health protocols to strict limitations on in-person attendance — but the Olympics are nearly unrivaled in their ability to capture the global consciousness, with a projected broadcast television audience of more than 3.5 billion viewers. Top Sporting Events.

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Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards

Sprinklr

We were recognized this year for Sprinklr Conversational Commerce , our new chat-based engagement feature that uses AI to guide customers from intent to purchase — by helping them with product selection and evaluation. Chat assistance is essential to your customer experience.

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Why Customer Experience Is The Real Driver Of Brand Success?

SurveySensum

Engage customers by delivering a delightful web and application experience by leveraging AI. This is a game-changer for different businesses across multiple industries. Two-thirds of global CEOs will start focusing on digital strategies to improve customer experience by the end of 2019. times compared to those who do not. Key takeaway.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

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Kevin Maney on designing your own category

Intercom, Inc.

According to him, winning is not really about beating the competition – it’s about inventing a whole new game. Kevin has written and co-authored books such as Unscaled: How AI and a New Generation of Upstarts Are Creating the Economy of the Future , The Maverick and His Machine: Thomas Watson Sr.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. ACT ON CUSTOMER FEEDBACK!