Steven Van Belleghem
MARCH 11, 2021
I decided to create the $CXM coin, a coin for the entire Customer Experience Management community. CXM, a community coin for the CXM professional. But I would love to open this up to the entire $CXM community to look for interesting use cases. Set up specific CXM communities where knowledge is shared.
ClearAction
SEPTEMBER 29, 2016
CXM Coaching topics: customer experience strategy, culture, adoption, and metrics. Customer Experience Management: Progress & Aspirations : Ingrid Lindberg ‘s specialty is B2C CXM, and Lynn Hunsaker ‘s specialty is B2B CXM. CXM Templates are resources to jump-start customer experience transformation.
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ECXO
MARCH 5, 2024
These examples clearly show that Design Thinking can be a game-changer in organizations. Implementing Design Thinking in your organization can be a game-changer. IBM, a tech giant, reported a significant return on investment after employing Design Thinking in their customer journey.
Intercom, Inc.
SEPTEMBER 15, 2021
According to him, winning is not really about beating the competition – it’s about inventing a whole new game. What you really want is one unified CXM system that merges all these together and gives you a complete understanding of what’s going on in your company and market.
ClearAction
OCTOBER 1, 2018
That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.
Shep Hyken
MAY 2, 2022
Britany’s definition for CXM is A system of strategies focused on boosting customer satisfaction and engagement.” She shares the benefits of a good CXM and the potential losses from a bad CXM. So how in the world does the team sell out every single game and have a ticket-waiting list that is thousands of fans long?
Sprinklr
OCTOBER 15, 2021
Now, she might get lucky and catch the attention of someone who coaches for a living, or who has been playing the game seriously for years and knows all about the different types of shoes. I don’t want to spend $$$ on pro-level gear but I do want a good quality pair that will last, and that won’t mess up my knee.”.
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