Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ECXO

DECEMBER 20, 2023

AI and GenAI are the capital of everything possible In this article I want to take a step back from the glare and wall of noise about personalisation. The answers are rooted in AI-powered customer data platforms (CDPs). We all work in regulatory environments which govern the way we use data and protect customer privacy.

Customer Experience 52

Customer Experience B2B AI Machine Learning 52

Sprinklr

OCTOBER 20, 2021

But, social suites that combine a strong social media strategy with a unified customer experience management (Unified-CXM) platform can more effectively drive the value of your social engagement to every corner of your enterprise. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

JULY 14, 2020

Kaye Chapman – Learning & Development Manager at Comm100 and CX Accelerator Community Organizer. She holds an MA gained through University College London, the top university for education in the world, and currently works as a Learning and Development Manager at Comm100. She is a CX Consultant, Author, and Speaker.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132