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Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

APRIL 16, 2019

AI IS THE HEADLINER FOR 2019. Artificial intelligence (AI) is seeing rapid adoption across industries. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world.

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Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48
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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

MAY 24, 2018

See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA. The healthcare call center world is rapidly transitioning to a more expansive role within our health delivery system.

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Contact Center CX Healthcare Social Media 48
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