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Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

AI IS THE HEADLINER FOR 2019. Artificial intelligence (AI) is seeing rapid adoption across industries. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world.

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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA.