Execs In The Know

DECEMBER 6, 2021

It may be: Training and education. If both experience data sets are leveraged together, the advantages are far-reaching and can generate a significant impact on agent engagement, frontline team effectiveness, customer loyalty, operational efficiencies, product/service innovation, and future revenue. Corporate social responsibility.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

It may be: Training and education. If both experience data sets are leveraged together, the advantages are far-reaching and can generate a significant impact on agent engagement, frontline team effectiveness, customer loyalty, operational efficiencies, product/service innovation, and future revenue. Corporate social responsibility.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132