Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Callminer

SEPTEMBER 1, 2020

We also presented over 20 breakout sessions under five innovative and timely themes: insight to action, transformational CX, collections in current times, work from home, and the new contact center agility. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Execs In The Know

FEBRUARY 29, 2024

Many CX leaders are left wondering how to innovate — in the right ways — when capabilities and expectations are changing so often and so fast. Example: Last year, Air Canada announced its new AI-enabled customer support chatbots. Solution: AI’s success hinges on human-centered design.

CX Transformation 99

CX Transformation CX VOE AI 99

Confirmit

FEBRUARY 12, 2020

We think some of the cool digital and AI-based innovations that we’ve made to the platform over the last in year in particular were certainly central to the Forrester Wave result. They loved our data collection and analytics tools too – but they’re only human. Again, people as well as the tech.

VOE 52

VOE Voice of the Employee Gaming Voice of the Customer 52

Execs In The Know

DECEMBER 6, 2021

If both experience data sets are leveraged together, the advantages are far-reaching and can generate a significant impact on agent engagement, frontline team effectiveness, customer loyalty, operational efficiencies, product/service innovation, and future revenue. Interested in learning more? www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

If both experience data sets are leveraged together, the advantages are far-reaching and can generate a significant impact on agent engagement, frontline team effectiveness, customer loyalty, operational efficiencies, product/service innovation, and future revenue. Interested in learning more? www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132