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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 83
Sentiment Analysis Compliance AI Social Media 83
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Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience

ECXO

APRIL 10, 2024

Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. This can be done manually or by using social listening tools that analyze sentiment and identify emotional patterns in customer discussions.

CX 111
CX Customer Experience Social Media Sentiment Analysis 111
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