Sprinklr

AUGUST 5, 2021

Today, Japan will play host to over 11,326 athletes from 206 National Olympic Committees involved at the Games. Even without spectators in the indoor stadiums, the buzz on digital channels is exponentially increasing, as millions of superfans like me cheer on their nation’s athletes on their favorite social media platforms.

Innovation 143

Innovation Sports Social Listening Social Media 143

Sprinklr

JULY 22, 2021

And, maybe, their achievement is so spectacular, it becomes a viral moment of “social gold” as well. Some self-professed Olympic Games super fans at Sprinklr spun up these real-time Listening Dashboards to help you track the digital conversations around the games as they happen — a virtual front row seat.

Sports 98

Sports CXM Gaming Social Media 98

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

ECXO

APRIL 10, 2024

Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. This can be done manually or by using social listening tools that analyze sentiment and identify emotional patterns in customer discussions.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Aquire

SEPTEMBER 18, 2021

Eliminate bad design early in the game. Practice social listening. Social media is where customers are usually the most honest and vocal. Apply AI technology. This experience can be enhanced by AI tech. Hire people who have a customer experience mindset, even if they’re not in customer-facing roles.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Hodusoft

OCTOBER 14, 2022

It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. Some more features that make contact center software a game changer. Implement self-service capabilities through conversational AI chatbots and multi-level IVR. . to generate reports. Click-to-call . Call forwarding.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52