Remove AI Remove Gaming Remove Structured Data Remove Unstructured Data
article thumbnail

Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation

Intercom, Inc.

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. Thankfully, no such Armageddon is on the horizon.

article thumbnail

The opinion of 6 experts on the future of contact centers in a post-corona world

Steven Van Belleghem

I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. People really took care of each other in the pandemic.