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Improving support quality while embracing AI: Strategies from Intercom and Klaus

Intercom

SEPTEMBER 5, 2023

AI may be transforming customer support, but a successful approach takes more than just a flick of a switch. In our latest webinar, we’ve covered how you can scale an AI-first support strategy while maintaining quality and consistency. Take our new AI chatbot, Fin.

AI 52
AI ML Sentiment Analysis Scorecard 52
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2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Intercom

MAY 19, 2022

It’s based on each support team’s individual scorecards. One manifestation is the use of AI/ML technology within the whole support experience. I think the opportunity to apply AI/ML within the support space is almost boundless. And that’s just one example.

Customer Service 52
Customer Service Start-ups ML Engineering 52
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