SurveySensum

JUNE 13, 2021

Tune into social listening. Harness data analytics. However, with the help of modern tools like live chat software or an AI-based chatbot, it is possible to provide real-time customer support. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Source: [link].

CX 111

CX Social Listening Unstructured Data Social Media 111

Sprinklr

OCTOBER 7, 2021

Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges. Spending time on manual data collection means less time for analysis and insights and creates delays in communicating those insights to key stakeholders. Content strategy. Paid strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

JULY 22, 2021

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. Away from the office, he enjoys traveling and golf.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98