AI Social Listening Touchpoint Unstructured Data 
SurveySensum
JUNE 13, 2021
Their strategy drills down to fine details as to how the customer would be served at each touchpoint — both online and offline. Tune into social listening. Harness data analytics. However, with the help of modern tools like live chat software or an AI-based chatbot, it is possible to provide real-time customer support.
Sprinklr
JULY 22, 2021
But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. Which of these challenges look familiar to you?
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