Social Listening, Touchpoint and Unstructured Data

4 Marketing Strategies to expand your CX Strategy

SurveySensum

JUNE 13, 2021

Their strategy drills down to fine details as to how the customer would be served at each touchpoint — both online and offline. Tune into social listening. Harness data analytics. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening.

Social Listening

Social Listening CX Unstructured Data Social Media

How to build a customer-centric product strategy using real-time product insights

Sprinklr

JULY 22, 2021

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. Which of these challenges look familiar to you?

Unstructured Data

Unstructured Data Social Media Actionable Insights Artificial Intelligence

Tech Customer Success

4 Marketing Strategies to expand your CX Strategy

How to build a customer-centric product strategy using real-time product insights

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