AI, Structured Data, Text Analytics and Unstructured Data

6 Reasons Why Unstructured Data Is Key to an Effective Retention Program

VOZIQ

APRIL 21, 2022

Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. While structured customer data can tell you how many customers may cancel, unstructured data can reveal your customers’ wants, needs, concerns, expectations, and reasons for potentially canceling.

Unstructured Data

Unstructured Data Contact Center Text Analytics Customer Retention

11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Text Analytics for Robotic process automation.

Voice of the Customer

Voice of the Customer Sentiment Analysis VOC Close the Loop

Tech Customer Success

6 Reasons Why Unstructured Data Is Key to an Effective Retention Program

11 best Voice of the Customer tools to listen to your customers effectively

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