VOZIQ

APRIL 21, 2022

Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. While structured customer data can tell you how many customers may cancel, unstructured data can reveal your customers’ wants, needs, concerns, expectations, and reasons for potentially canceling.

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

PeopleMetrics

JULY 31, 2018

Enter text analytics. No matter how you are listening to customers (solicited, unsolicited, verified, observed), the data you will ultimately collect will be one of two types: structured or unstructured. The question then becomes this: how do we make sense out of these unstructured comments from customers?

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

Lumoa

FEBRUARY 16, 2023

Here are three things to help analyze your VoC data. Prepare and Structure Data Unstructured data sources are pervasive in business and need to be effectively managed. You’ll likely pull data from many sources: text, audio, email surveys, in-person feedback, etc. Thankfully, we’ve got you covered.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Text Analytics for Robotic process automation.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52