VOZIQ

APRIL 21, 2022

Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. Without these insights, retention efforts suffer gaps and with increasing competition and growing customer expectations, you may end up lagging significantly behind.

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

Lumoa

FEBRUARY 16, 2023

Voice of Customer Best Practices Now that you have a framework for creating your own VoC template, here are five best practices to help keep in mind. Personalize the Questions You Ask Customers expect to receive personalized attention. Here are three things to help analyze your VoC data. Thankfully, we’ve got you covered.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

MARCH 3, 2022

By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Listen to customer feedback.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52