VOZIQ

APRIL 21, 2022

While structured customer data can tell you how many customers may cancel, unstructured data can reveal your customers’ wants, needs, concerns, expectations, and reasons for potentially canceling. Here are six ways unstructured data strengthen customer retention strategies: 1.

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

SurveySensum

JUNE 13, 2021

Customers want everything served to them instantly. Right from cabs for long-distance travel to ready-to-eat food, customers expect everything to be delivered in real-time. And customer support is no exception to this. . On-demand service apps have become popular in recent years.

CX 111

CX Social Listening Unstructured Data Social Media 111

Lumoa

FEBRUARY 16, 2023

Voice of Customer Best Practices Now that you have a framework for creating your own VoC template, here are five best practices to help keep in mind. Personalize the Questions You Ask Customers expect to receive personalized attention. Here are three things to help analyze your VoC data. Thankfully, we’ve got you covered.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Lumoa

APRIL 18, 2023

CX Survey Sample Your customers and prospects are constantly giving you data: Social media posts, sales calls , product usage patterns, emails, support tickets, product review pages, and so on. All of these data sources are things you can analyze to better understand your customers’ expectations and frustrations.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

SurveySensum

MARCH 3, 2022

By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Listen to customer feedback.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

InteractionMetrics

JULY 10, 2023

Will AI capture the nuances of the customer experience? And can it account for diverse customer expectations, subconscious reactions, and a range of sensations and feelings? Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40