Customer Expectations Machine Learning Text Analytics Unstructured Data 
VOZIQ
APRIL 21, 2022
While structured customer data can tell you how many customers may cancel, unstructured data can reveal your customers’ wants, needs, concerns, expectations, and reasons for potentially canceling. Here are six ways unstructured data strengthen customer retention strategies: 1.
SurveySensum
MARCH 3, 2022
By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Listen to customer feedback.
InteractionMetrics
JULY 10, 2023
“…for most [machine learning] projects, the buzzword “AI” goes too far. Will AI capture the nuances of the customer experience? And can it account for diverse customer expectations, subconscious reactions, and a range of sensations and feelings? It depends. Tagging is tagging.
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