Customer Expectations Sentiment Analysis Text Analytics Unstructured Data 
SurveySensum
MARCH 3, 2022
By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Text & sentiment analysis .
InteractionMetrics
JULY 10, 2023
Will AI capture the nuances of the customer experience? And can it account for diverse customer expectations, subconscious reactions, and a range of sensations and feelings? Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances.
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