SurveySensum

SEPTEMBER 25, 2023

Automated Text Analytics: SurveySensum’s advanced text analytics capabilities come into play at this stage. It automates the analysis of text-based feedback, eliminating the need for manual coding or extensive human intervention. to choose the ones that garner the most positive response.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

SEPTEMBER 30, 2024

Let’s dive into the depth of each tool and analyze their key features, and other offerings to better manage your customer expectations.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

OCTOBER 2, 2024

Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them. Used by sales, marketing, and customer service teams.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

SEPTEMBER 23, 2024

Ever felt like you were walking a tightrope, trying to keep your customers happy without falling off the edge? To ace the CX walk, you must find the sweet spot between meeting customer expectations and wowing them. Text and Sentiment Analysis: Turn those customer comments into gold.

CX 52

CX Customer Experience Social Media CRM 52

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. With IN-APP SURVEYS. W hat are In-App Surveys?

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

InteractionMetrics

JULY 10, 2023

Will AI capture the nuances of the customer experience? And can it account for diverse customer expectations, subconscious reactions, and a range of sensations and feelings? Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

DECEMBER 2, 2024

While Confirmit (now Forsta) may be popular, it’s often cited as complex and costly, which limits the ability of many brands to be as adaptable as they need to be in response to changing customer expectations. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups Customer Feedback AI 52

SurveySensum

FEBRUARY 13, 2025

Send your customers newsletters, and magazine articles and let them know (You told us X and we Did XX) so they feel that you care. With SurveySensum leverage advanced sentiment analysis and text analytics to instantly decode customer emotions and pinpoint the key drivers behind your NPS score!

Net Promoter Score 52

Net Promoter Score NPS Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

User Interface and Ease of Use Qualtrics: The navigation and ease of use of this platform is not as per customers’ expectations! Users require in-depth product knowledge before creating any simple survey, or any analysis. in this aspect, indicating strong customer satisfaction in meeting customer expectations and needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

JANUARY 13, 2025

54% of customers save products online to buy later, while 53% check them in-store before purchasing. But the challenge is – while 73% of customers expect seamless experiences, only 29% of businesses deliver. The solution: Listen to the voice of the customer. Thats where text analytics software shines.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52