SurveySensum

OCTOBER 29, 2024

Different Types of Contact Center Analytics There are different types of analysis that fall under the contact center analytics umbrella that can be applied to the customer center data and insights. It also identifies recurring issues customers mention, enabling you to address these proactively. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Which Platform Fits Your Needs?

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

MARCH 3, 2022

By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Text & sentiment analysis .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

OCTOBER 2, 2024

Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them. Used by sales, marketing, and customer service teams.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

SEPTEMBER 30, 2024

Let’s dive into the depth of each tool and analyze their key features, and other offerings to better manage your customer expectations.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. With IN-APP SURVEYS. W hat are In-App Surveys?

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Callminer

APRIL 20, 2018

As a CX leader, you also need to know which technologies will help you achieve your core objectives in managing the customer experience. Adopt Technologies That Align with Your Customers’ Expectations. Adopt Technologies that Align with Your Customers’ Expectations.

Contact Center 186

Contact Center Customer Experience Machine Learning Sentiment Analysis 186