Remove Arizona Remove Artificial Intelligence Remove Customer Experience Remove Machine Learning
article thumbnail

The Big Mistake People Make With Artificial Intelligence

Beyond Philosophy

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. Ghosh studies AI and its overlap with behavioral economics.

article thumbnail

Chatbots vs. conversational AI: What’s the difference?

Zendesk

Learn the difference between chatbot and conversational AI functionality so you can determine which one will best optimize your internal processes and your customer experience (CX). Chatbots are computer programs that simulate human conversations to create better experiences for customers. Siri or Amazon Alexa).

AI 98
article thumbnail

Call Center, Contact Center and Customer Experience Events – May 2018

Taylor Reach Group

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. Customer Experience World – May 15-16, Victoria, London.