Remove Arizona Remove Business Operations Remove Innovation Remove Technology
article thumbnail

Call Center Statistics You Should Know

Callminer

Two-thirds of respondents overall were ‘behind the curve’ in terms of evolving their traditional call center into a modern customer service operation.” ” – 2018 Call Center Industry Report Reveals Call Center Innovation Lagging , Globe Newswire; Twitter: @GlobeNewswire , @Liveops. “[…]a U.S.