Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Call center agents work in customer-facing roles and, therefore, can make or break the company’s reputation in an instant.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Logicalware

AUGUST 9, 2023

Implement efficient self-service with an AI-powered Chatbot Puzzel Smart Chatbot is a contextual conversational AI chatbot that can assist with both sales and customer service 24/7. Puzzel’s Agent Assist integrates seamlessly with Puzzel Smart Chatbot or an existing chatbot.

Innovation 52

Innovation AI Customer Experience Case Management 52

Execs In The Know

MARCH 22, 2023

We know the faster we can help a homeowner (or a sales rep) answer a question about their loan application, then the faster they’re able to start their sustainable home improvement project. For woom, this looks like considering the customer experience in every one of our strategic initiatives, processes, and decision matrixes.

CX 52

CX Contact Center Start-ups Education 52