Logicalware

AUGUST 9, 2023

Use generative AI and ChatGPT to streamline customer interactions Puzzel Case Management’s robust case management system simplifies the management of incoming customer cases, questions, and requests.

Innovation 52

Innovation AI Customer Experience Case Management 52

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Call center agents work in customer-facing roles and, therefore, can make or break the company’s reputation in an instant.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Execs In The Know

MARCH 22, 2023

To do so, we consistently measure the emotional dimensions of our customers through customer journeys and by measuring performance and customer satisfaction. We routinely conduct satisfaction surveys on a monthly, quarterly, bi-annual, and annual basis that help us to identify pain points and service deficiencies.

CX 52

CX Contact Center Start-ups Education 52

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52