DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., text, images, computer code, workflows, models, audio/music, and more).

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Logicalware

AUGUST 9, 2023

Use generative AI and ChatGPT to streamline customer interactions Puzzel Case Management’s robust case management system simplifies the management of incoming customer cases, questions, and requests. By implementing Puzzel Smart Chatbot, businesses can reduce handling time and save costs.

Innovation 52

Innovation AI Customer Experience Case Management 52

Logicalware

FEBRUARY 11, 2024

Sutton Council is the local authority for the London Borough of Sutton in Greater London, England. Sutton Council’s contact centre serves over 205,000 residents who seek fast and convenient support.

Technology 59

Technology Technology CX Omnichannel 59

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Other features : CX Management Software, Workforce. You can handle complex data sets for a complete experience representation. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Execs In The Know

MARCH 22, 2023

That’s a convenient excuse that’s no longer applicable, as we’ve secured record IT investment this year, and we will be deploying a new case management tool with embedded analytics, while also making upgrades to our telephony stack.

CX 52

CX Contact Center Start-ups Education 52

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Given the sheer number of metrics and KPIs that call centers could track, it’s no surprise that some metrics tend to go overlooked.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

SugarCRM

JULY 6, 2021

Additionally, SugarPredict is an exclusive artificial intelligence engine driving results directly from your CRM data to provide you actionable insights regarding customers and which leads to follow up with.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29