DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., text, images, computer code, workflows, models, audio/music, and more).

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Logicalware

FEBRUARY 11, 2024

Recognising the need for a transformative solution, Sutton Council initiated a tender process, seeking an omnichannel platform that not only delivered voice services but also enabled engagement through various channels. The objective extended beyond voice communication; Sutton Council aimed to break down silos within existing systems.

Technology 59

Technology Technology CX Omnichannel 59

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Other features : CX Management Software, Workforce. It is purpose-built for handling the whole customer experience management operation. .

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Execs In The Know

MARCH 22, 2023

Sure, we’ve been a company with financial challenges that limited our investment in contemporary omnichannel solutions and other tech stack enablers.

CX 52

CX Contact Center Start-ups Education 52

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Given the sheer number of metrics and KPIs that call centers could track, it’s no surprise that some metrics tend to go overlooked.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561