DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., text, images, computer code, workflows, models, audio/music, and more).

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Logicalware

FEBRUARY 11, 2024

The post Building trust through technology: How Sutton Council delivers on their promise of effortless CX appeared first on Puzzel United Kingdom. We’re excited to continue our partnership, ensuring that every interaction is not just efficient but also memorable.

Technology 59

Technology Technology CX Omnichannel 59

Logicalware

AUGUST 9, 2023

And it’s no wonder, considering that clever AI deployment can help organisations power intelligent customer experiences, automation and optimisation, revolutionising their ability to deliver timely and relevant customer experiences. By implementing Puzzel Smart Chatbot, businesses can reduce handling time and save costs.

Innovation 52

Innovation AI Customer Experience Case Management 52

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. He also holds educational technology certifications from Apple, Microsoft, and Common Sense Media. Brian Dooley @Brian_Dooley.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Data Management. Other features : CX Management Software, Workforce. It provides a self-service technology that allows you to unravel effective insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

JULY 6, 2021

Additionally, SugarPredict is an exclusive artificial intelligence engine driving results directly from your CRM data to provide you actionable insights regarding customers and which leads to follow up with. Ensuring an Organizational Customer Experience Strategy.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29

Execs In The Know

MARCH 22, 2023

That’s a convenient excuse that’s no longer applicable, as we’ve secured record IT investment this year, and we will be deploying a new case management tool with embedded analytics, while also making upgrades to our telephony stack. Is it a lack of investment? According to numerous studies, nearly 70% of change initiatives fail.

CX 52

CX Contact Center Start-ups Education 52