DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., Generative AI is ideal for service organizations due to its ability to create content in response to inquiries. and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Logicalware

AUGUST 9, 2023

Implement efficient self-service with an AI-powered Chatbot Puzzel Smart Chatbot is a contextual conversational AI chatbot that can assist with both sales and customer service 24/7. Additionally, automatic routing ensures cases are assigned to the most suitable agent based on capacity and experience.

Innovation 52

Innovation AI Customer Experience Case Management 52

Logicalware

FEBRUARY 11, 2024

Three years ago, Sutton Council embarked on a transformation project to revamp its customer service strategy, including its telephony system and hardware. Fostering resident trust and reliability “At Sutton Council, prioritising customer service is paramount to our organisational values.

Technology 59

Technology Technology CX Omnichannel 59

SurveySensum

NOVEMBER 11, 2021

360-degree solution for customer professionals. Good customer service. Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Other features : CX Management Software, Workforce.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Execs In The Know

MARCH 22, 2023

Lisa Oswald Senior Vice President & Global Head of Customer Service Pg. 59 LOYALTY How is your organization identifying and tackling common pain points for customers? Brigitte Bailey Director, Customer Experience and Solutions Pg.

CX 52

CX Contact Center Start-ups Education 52

Callminer

OCTOBER 11, 2018

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Educating on self-service results in a better customer experience.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

SugarCRM

JULY 6, 2021

At Sugar, we define customer experience as: A lifetime commitment to our customers to provide value and support that gives them an effortless experience. Today, 43% of the customers are willing to pay more for a product or service if they also receive better customer service.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29