Logicalware

JUNE 7, 2022

At a glance you can see where agents are performing well and where they need to improve to increase productivity and customer satisfaction. Right now we’re offering a free 45-day trial of Puzzel Performance Management to current Puzzel customers. & Child tickets in Puzzel Case Management??

Case Management 52

Case Management Start-ups CRM Customer Satisfaction 52

SugarCRM

JANUARY 31, 2023

Intuitive Interface Sugar Sell’s easy-to-use and intuitive interface make case management a breeze. You can quickly access customer opportunities, purchase history, and other details with just a few clicks from your main screen.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

Execs In The Know

MARCH 22, 2023

To do so, we consistently measure the emotional dimensions of our customers through customer journeys and by measuring performance and customer satisfaction. We routinely conduct satisfaction surveys on a monthly, quarterly, bi-annual, and annual basis that help us to identify pain points and service deficiencies.

CX 52

CX Contact Center Start-ups Education 52

Fonolo

JANUARY 14, 2020

When it comes to customer service and experience content, Shep is the Godfather. . And his blog is filled with great customer service insights, tips to improve customer satisfaction, and guides to help you create a customer service culture in your business. . Salesforce – Desk.com.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Qualtrics

JULY 15, 2019

It also gives you the data to link customer experience to value in order to prioritize future business initiatives. There are two popular methods for measuring customer experience: Net Promoter Score (NPS) and Customer Satisfaction (CSAT). NPS measures how likely a customer is to recommend your company to someone else.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SugarCRM

FEBRUARY 26, 2019

Customer service processes can be managed tightly via CRM and it’s the best way to keep a real-time view of customer satisfaction. By understanding each customer touchpoint and empowering your people with the right tools and information you can make excellent customer experience the norm.

CRM 43

CRM Social Media Sales Government 43

Qualtrics

JULY 18, 2019

The platform automatically creates tickets at the time of survey submission for immediate real-time customer contact. You’ll want to link to your case management system to track feedback all the way to a resolution. Free Customer Satisfaction Survey Template. You can download that publication here. Book a Demo.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

APRIL 21, 2023

Businesses can use these insights to improve their overall customer experience. Best Features: Case Management: This feature helps efficiently track, prioritize, and resolve customer issues. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SugarCRM

OCTOBER 19, 2023

Let’s see how Paytime was able to use Sugar Serve and Sugar Sell ’s capabilities together to offer each customer a personal touch and elevate customer experience to new levels. The Power of Sugar Serve Sugar Serve is an integrated customer service solution offered by SugarCRM.

Case Management 29

Case Management CRM Customer Satisfaction Sales 29

Logicalware

OCTOBER 3, 2023

Understanding how your customers feel about your products or services enables you to tailor your responses and strategies, accordingly, addressing concerns and enhancing customer satisfaction. Take Puzzel’s Case Management as an example.

AI 52

AI Sentiment Analysis Customer Experience Social Media 52

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Call center agents work in customer-facing roles and, therefore, can make or break the company’s reputation in an instant.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., Customers are tracking steady improvements in agent usage of low-effort skills and behaviors which we’re seeing reflected in better post-call survey scores and, ultimately, greater customer satisfaction.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

PeopleMetrics

JANUARY 28, 2021

We're identifying what that moment of truth is, and we're empowering the client to understand how that moment of truth is going, and following up on customers who have had a poor experience. And not just following up - managing it through a specific process that we call "case management" that we've always had in our product.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62