Logicalware

JUNE 22, 2023

In today’s fast-paced business landscape, providing exceptional customer support is crucial for maintaining a competitive edge. As customer expectations continue to rise, organisations are seeking advanced solutions to streamline their contact centre operations and enhance customer satisfaction.

Case Management 52

Case Management Customer Satisfaction Omnichannel Customer Expectations 52

TeamSupport

NOVEMBER 30, 2023

Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Although hiring staff can be costly, companies can’t afford to skip it if they are concerned about customer satisfaction.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

Ameyo Callversations

MARCH 1, 2022

On an operational level, nearly 50% of contact center firms believe retention to be a key challenge for talent management – McKinsey. Why Call Center Management is Highly Complex? One of the main reasons call center management is tedious, and resource-intensive is that it is a highly complex domain. Conclusion.

Contact Center 52

Contact Center Omnichannel Customer Satisfaction AI 52

SugarCRM

MAY 23, 2023

Case Management When customers get in touch with your company for an issue, a CRM must be able to open a case. Apart from opening cases, your support representatives must be able to effortlessly and quickly handle these cases. The data from such tools gives plenty of insights into your operations.

CRM 26

CRM Case Management Omnichannel Sales 26

SugarCRM

JANUARY 31, 2023

Intuitive Interface Sugar Sell’s easy-to-use and intuitive interface make case management a breeze. You can quickly access customer opportunities, purchase history, and other details with just a few clicks from your main screen. Your teams can quickly access fast, automated, and predictable forecasting in an intuitive interface.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

Execs In The Know

MARCH 22, 2023

To do so, we consistently measure the emotional dimensions of our customers through customer journeys and by measuring performance and customer satisfaction. We routinely conduct satisfaction surveys on a monthly, quarterly, bi-annual, and annual basis that help us to identify pain points and service deficiencies.

CX 52

CX Contact Center Start-ups Education 52

Fonolo

JANUARY 14, 2020

When it comes to customer service and experience content, Shep is the Godfather. . And his blog is filled with great customer service insights, tips to improve customer satisfaction, and guides to help you create a customer service culture in your business. . Making your contact center omnichannel ready.

Customer Service 136

Customer Service Contact Center Social Media CX 136