DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., text, images, computer code, workflows, models, audio/music, and more). and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Logicalware

AUGUST 9, 2023

Implement efficient self-service with an AI-powered Chatbot Puzzel Smart Chatbot is a contextual conversational AI chatbot that can assist with both sales and customer service 24/7. Puzzel’s Agent Assist integrates seamlessly with Puzzel Smart Chatbot or an existing chatbot.

Innovation 52

Innovation AI Customer Experience Case Management 52

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Maybe that’s cutting out a step in the sales process that slows them down or buying a power dialer for them to use, like MOJO.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Execs In The Know

MARCH 22, 2023

We know the faster we can help a homeowner (or a sales rep) answer a question about their loan application, then the faster they’re able to start their sustainable home improvement project. WORKFORCES Given ongoing hiring challenges, how is your organization pursuing performance gains among your current team?

CX 52

CX Contact Center Start-ups Education 52

SugarCRM

JULY 6, 2021

In order to be successful, customer experience needs the following: A good sales strategy. How you treat your customers affects customer churn and retention which is a common lack of understanding for sales teams everywhere according to our research. Thus, make sure that you approach customer experience with all its components.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29