20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Cory holds an MBA in Logistics and Finance from the University of Tennessee. One way of reducing Agent Redundancy Rate is to use technology to immediately provide customers with information, links, and resources while they are waiting for an email/chat response from a human. Agent Redundancy Rating. Osiris Parikh @CommonSenseEd.
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