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Structured Data Machine Learning Text Analytics Business Operations Sentiment Analysis Customer Feedback Social Media Customer Satisfaction Customer Experience Management Net Promoter Score More Related Topics >
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Everything You Need to Know about Text Analytics

Lumoa

JANUARY 23, 2018

Read more about the role of Artificial Intelligence in text analytics. This can be done by analyzing the historical performance of most and least satisfied customers, for instance the churn rate difference between NPS detractors and promoters. How to link the NPS improvement efforts to the financial benefit in practice?

Text Analytics 121
Text Analytics Sentiment Analysis NPS Net Promoter Score 121
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What is digital transformation? Definition, examples & importance

Zendesk

DECEMBER 1, 2020

Digital transformation (DX) is an ongoing journey of using digital technology and digital strategy to fundamentally change an organization’s customer experience, business and operating processes, or culture. Using design thinking to discover and resolve pain points in the customer journey. Know thy customer.

AI 98
AI Technology Technology Artificial Intelligence 98
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