SurveySensum

MAY 2, 2024

This is the power of effective customer feedback. So, calculate and analyze your NPS score and boost your customer loyalty with SurveySensum! Integrating feedback loops across all functions, from product development to employee training, creates a customer-centric organization that thrives in the long run.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Experience Investigators

OCTOBER 17, 2023

However, many CX professionals struggle to convince their executive leadership to prioritize and take action toward becoming a truly customer-centric organization. I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees!

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

SurveySensum

JULY 2, 2023

Similar is the case with customer-centric businesses. If you keep your customers satisfied, they will keep coming back to you and can even refer you to others. And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Qualtrics

SEPTEMBER 17, 2019

If we were to start at the end of this story, we’d say that Jim led the CX program at Farmers Insurance for five years and increased NPS by 60%. That he orchestrated huge cultural shifts in that organization and put in place inner, outer and closed loop CX processes. And the impact of that on our bottom line was astronomical[a].”.

CX 35

CX NPS Touchpoint Start-ups 35

Qualtrics

MAY 30, 2019

The best customer-centric organizations start at the top. CX and company leaders must model the importance of customer-centricity and let it trickle down to employees. Some ways to improve your customer service include: Offer multiple channels for support. Close the loop with customers.

CX 52

CX Customer Experience Customer Journey Map Close the Loop 52

Qualtrics

FEBRUARY 1, 2019

Slack has been listening to customer feedback since its inception and was founded because of customer complaints with email. The company focuses on customer-facing metrics like NPS , instead of its bottom-line, and it integrates them throughout the business, helping to inform their most critical decisions.

Innovation 20

Innovation Machine Learning Customer-Centric Organization NPS 20

Zendesk

DECEMBER 1, 2020

When rethinking business and operating processes, here are tactics to keep your focus on the bigger picture: how to deliver breakthrough value to your customer. Know thy customer. To unlock impactful change, customer-centric organizations take an integrated approach, linking customers’ needs to transformation.

AI 98

AI Technology Technology Artificial Intelligence 98