Lumoa

JANUARY 23, 2018

Read more about the role of Artificial Intelligence in text analytics. And while the changes on aggregate level are important, you cannot expect your customers have the patience to wait until they have been implemented, if they are facing a very burning issue. How to make customer feedback relevant on C-Suite level?

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

Zendesk

DECEMBER 1, 2020

Digital transformation (DX) is an ongoing journey of using digital technology and digital strategy to fundamentally change an organization’s customer experience, business and operating processes, or culture. Using design thinking to discover and resolve pain points in the customer journey. Know thy customer.

AI 98

AI Technology Technology Artificial Intelligence 98

Totango

FEBRUARY 28, 2024

We have two exceptional products that will continue to receive upgrades and enhancements as we work tirelessly to support your customer-led growth strategies with a unified solution that combines the unique power of both platforms. The revolution is here, and your customers are calling.

Artificial Intelligence 107

Artificial Intelligence Customer Acquisition Customer-Centric Organization Sales 107