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What is digital transformation? Definition, examples & importance

Zendesk

DECEMBER 1, 2020

Digital transformation (DX) is an ongoing journey of using digital technology and digital strategy to fundamentally change an organization’s customer experience, business and operating processes, or culture. Using design thinking to discover and resolve pain points in the customer journey. Know thy customer.

AI 98
AI Technology Technology Artificial Intelligence 98
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Everything You Need to Know about Text Analytics

Lumoa

JANUARY 23, 2018

These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product. Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc.

Text Analytics 121
Text Analytics Sentiment Analysis NPS Net Promoter Score 121
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