Artificial Intelligence, Customer Experience and Tennessee

Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

Execs In The Know

MARCH 13, 2023

Feedback is a driving element of customer experience,” said Weingardt. “With two differentiated user experiences, feedback continues to shape the Turo product. This artistic community where everyone has a voice will be the perfect setting for our sharing community of customer experience (CX) leaders.

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Transportation Non-Profits Sports Hospitality

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Cory holds an MBA in Logistics and Finance from the University of Tennessee. It is the percentage of customer questions that could/should be handled in self-service by the customer. In fact, many customers prefer self-service over waiting on a call or email for basic inquiries – they just don’t know how to do it.

Contact Center

Contact Center Non-Profits Compliance Start-ups

Tech Customer Success

Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

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