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Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

Execs In The Know

Feedback is a driving element of customer experience,” said Weingardt. “With two differentiated user experiences, feedback continues to shape the Turo product. The future of what our product is going to look like is influenced through the support experience. Our largest contact type is billing.”

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions.