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The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

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How to Leverage Technology in Hybrid and Remote Work

SugarCRM

Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. More importantly, your CRM should remove blind spots, enable rich information on the customer, and reduce blind spots and roadblocks.

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What Is No Touch Information Management — And What Does It Mean for You?

SugarCRM

Put simply: No-Touch Information Management ensures you get all of the customer data you need, without having to spend your time on endless manual updates and entries. To understand what I mean, consider the typical customer relationship management (CRM) software or system. Stay tuned!