SurveySensum

JANUARY 16, 2024

Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That’s where customer feedback comes in for your product development initiative.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That’s where customer feedback comes in for your product development initiative.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Ameyo Callversations

JANUARY 3, 2022

Quick Takeaways: The marketing trends that will dominate in the next 12 months will include Customer Experience, Employee Engagement, and Content Visualization. World-Class Customer Experience. Every year is the year of the customers as they are the bone of the marketing world. 73% will likely change brands if they don’t get it.

Contact Center 98

Contact Center Social Media Omnichannel Non-Profits 98

Steven Van Belleghem

DECEMBER 6, 2021

Jeremiah Owyang, Tech Analyst @ Kaleido Insights: Brands are using NFTs to Drive Customer Engagement and Loyalty for their CX Strategy. We see more and more marketers adopting NFT (Non fungible tokens) technology to connect to their customers to drive engagement, loyalty and more. In the former social media era (Web 2.0)

CX 123

CX Customer Experience Non-Profits Social Media 123

SurveySensum

MAY 20, 2020

Anticipate Customer Needs: As people are staying in, the time spent on their mobile devices, and online platforms is already on the rise. They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Callminer

OCTOBER 11, 2018

This cannot be overlooked if a company hopes to have long term relationships and loyalty with their clients, and it is the most critical statistic when evaluating customer satisfaction. However, it is extremely important for customer satisfaction since call center agents are the key to creating and retaining customers.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132