Aquire

JANUARY 6, 2022

Often, their job is to provide immediate 24/7 customer service, answer questions, and offer up helpful product information or order assistance. Bots can handle multiple requests and questions simultaneously, freeing up your live chat agents to focus on more complex inquiries. See how Acquire can help: [link].

Social Media 98

Social Media Artificial Intelligence Retail AI 98

Totango

MAY 13, 2022

Integrations: does the platform integrate with other tools you’re using to engage customers, such as your live chat app or email autoresponder? Price: how does the cost of the platform stack up against other options and your return on investment? Use this checklist when considering customer engagement options.

Artificial Intelligence 104

Artificial Intelligence Social Media Sales Customer Service Sales 104

Ameyo Callversations

AUGUST 9, 2022

They use the most recent technological advancements of AI (artificial intelligence) & NLP (natural language processing) to process spoken language & respond with text or already placed smart content in audio form. Do you want to automate customer service tasks? Improve your sales process? Research Well.

Technology 52

Technology Technology Artificial Intelligence Sales 52

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132