Intercom

JULY 25, 2022

It’s no wonder that over half (56%) of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement. Organizations need to ensure that any investments in technology and cross-collaboration center around a culture that values customer engagement.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Totango

MAY 13, 2022

It uses artificial intelligence to analyze customer use of apps and help content. Lessonly provides solutions specialized for customer service, sales, talent management, remote work and enterprise users. Customer Support: Zendesk Knowledge Bases.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Ameyo Callversations

AUGUST 9, 2022

They use the most recent technological advancements of AI (artificial intelligence) & NLP (natural language processing) to process spoken language & respond with text or already placed smart content in audio form. Nowadays, More than ever before, businesses highly value voice bots.

Technology 52

Technology Technology Artificial Intelligence Sales 52

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction. Embrace automation, collaborate with new technology, and watch how you thrive!

Innovation

Aquire

JANUARY 6, 2022

To better simulate human conversation, some chatbots are powered by artificial intelligence (AI) and machine learning — leveraging methods such as conversational AI and natural language processing — to understand users’ intent and deliver answers using everyday keywords and phrases.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48