Artificial Intelligence Customer Service Entertainment Social Listening 
Fonolo
OCTOBER 10, 2018
The ability for customers to tout their distinct opinions with far-reaching audiences is a new phenomenon that has shifted the way brands must think and operate. Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age.
Aquire
OCTOBER 26, 2021
Whatever the reason, personalization makes sense: retail giants like Amazon and entertainment companies like Netflix have even built recommendation algorithms into their very value proposition. Despite the horror stories, personal customer service often works. The customized. Recommendations from Netflix. The curated.
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