Beyond Philosophy

APRIL 9, 2022

Organizations only pay lip service to CX, and now, we have the numbers to prove it. From Zendesk’s The Trends Report 2022 , you can see a clear dichotomy between what people say they will do and what they will actually do regarding CX. Click here to learn more about Professor Ryan Hamilton of Emory University.

Customer Satisfaction 24

Customer Satisfaction Artificial Intelligence Machine Learning Management Consulting 24

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. We spoke with Chief Marketing Officer Stephen Lavoie to learn more about this much-loved partner and the decision to sponsor SugarConnection.

Sentiment Analysis 24

Sentiment Analysis Artificial Intelligence Machine Learning Manufacturing 24

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132